Enable job alerts via email!

Customer Service Representative

Crash Champions

Woodbridge

On-site

GBP 40,000 - 60,000

Full time

5 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

An exciting opportunity awaits you at a rapidly growing collision repair service company. This role emphasizes customer interaction, ensuring that every visitor is greeted with professionalism and warmth. You'll be at the forefront of the customer experience, managing communications and providing essential support to the management team. With a commitment to excellence and a people-first approach, this position offers a chance to be part of a dynamic environment where your contributions truly matter. Join a team that values your skills and offers competitive compensation along with a comprehensive benefits package.

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Strong interpersonal and customer service skills are essential.
Ability to manage a high volume of calls and emails daily.

Greet and assist customers promptly and professionally.
Provide clerical support to managers and advisors.
Manage incoming calls, emails, and correspondence.

Interpersonal Skills

Customer Service Skills

Analytical Skills

Problem-Solving Skills

Multitasking Skills

Organizational Skills

Attentiveness

Patience

Champions Do More

As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.

Responsibilities

Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
Maintain a clean workspace, as this is the first point of contact our customers have with our facility.
Effectively manage all incoming phone calls, walk-in business, and written correspondence, directing such matters to the appropriate person or department.
Provide clerical and administrative support to the General Managers and Service Advisors.
Handle receivables, payables, entry of information into the accounting system, and various spreadsheets, and balance month-end statements.
Perform other related duties as assigned.

Qualifications

Interpersonal and customer service skills.
Analytical and problem-solving skills.
Multitasking and organizational skills.
Ability to answer a high volume of calls and/or emails daily.
Attentiveness and patience.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus (“Crash From Crash”)
5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job-related knowledge, skills, experience, relevant certifications, and qualifications.

Posted Min Pay Rate

USD $12.41/Hr.

Posted Max Pay Rate

USD $25.00/Hr.

Get your free, confidential resume review.

or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.