Customer Service Representative

Customer Service Representative

Who we are:

Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together – a future focused on empowering our customers while we power and protect the world.

With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure.

Who we are looking for:

We are looking for an enthusiastic and motivated Customer Service Representative to join our team in West Bromwich. You will be the first point of contact for customers, handling inquiries, orders, and complaints efficiently. You will work closely with various departments to ensure smooth order processing and resolution of customer issues.

What you’ll do:

1. Respond to customer inquiries via phone and email in a timely and professional manner.
2. Process returns and provide updates to customers.
3. Handle customer complaints, investigate issues, and provide effective solutions.
4. Work closely with the production, logistics, and sales teams to ensure customer needs are met.
5. Maintain accurate records of customer interactions in the CRM system.
6. Follow up with customers to ensure satisfaction and build strong relationships.
7. Identify opportunities to improve customer service processes and efficiency.
8. Perform other duties as assigned.

What you bring:

1. Previous experience in a customer service role, ideally within a manufacturing or industrial environment.
2. Strong communication skills with a professional and friendly demeanor.
3. Ability to handle customer complaints and resolve issues effectively.
4. Excellent problem-solving and multitasking abilities.
5. Analytical mindset.
6. Proficiency in using CRM systems and Microsoft Office (Word, Excel, Outlook).
7. Strong attention to detail and ability to work in a fast-paced environment.
8. Team-oriented mindset with a proactive approach to customer support.
9. Willingness to learn and take on new challenges.

What you will strive to accomplish in this role:

1. Focus on customers.
2. Work well under pressure.
3. Maintain attention to detail.

Why Join Us?

1. Opportunity to work in a dynamic and growing manufacturing business.
2. Supportive team culture with career growth opportunities.
3. A chance to make a real impact by improving customer experience and service standards.

Benefits:

1. Companywide bonus scheme.
2. 25 days annual leave.
3. Service and recognition awards.
4. Training and development opportunities.
5. Company Pension.
6. Life Assurance 4x salary.
7. Discounted Gym Membership.
8. Enhanced family-friendly policies.
9. Free annual flu vaccination vouchers.
10. Employee assistance program which includes a 24/7 virtual GP service.
11. Cash health plan.
12. Free home cyber security training.
13. Cycle to work scheme.
14. Free onsite parking.

37 hours a week, Monday to Thursday 8.30am – 4.30pm and Friday 8.30am – 4pm.

Atkore is committed to creating an engaged and aligned workforce that drives a collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviors, all in a way that’s consistent with our core values. Together, we build strong leaders that continually endeavor to move us forward.