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Customer Service Representative

Recooty

Warrington

On-site

GBP 40,000 - 60,000

Full time

30+ days ago

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An established industry player is seeking a dedicated Customer Service Representative to join their dynamic team. In this role, you will manage incoming calls, generate sales leads, and build lasting relationships with customers through effective communication. Your ability to handle customer complaints and provide timely solutions will be key to achieving customer satisfaction. This position offers an exciting opportunity to contribute to a supportive environment where your skills will be valued and your career can flourish. If you are passionate about delivering exceptional customer service and thrive in a fast-paced setting, this role is perfect for you.

Proven experience in customer support or client service roles.
Strong communication skills and ability to manage time effectively.

Manage incoming calls and generate sales leads.
Build sustainable relationships with customer accounts.
Handle customer complaints and ensure resolution.

Customer support experience

Phone contact handling

Active listening

CRM systems familiarity

Customer orientation

Excellent communication skills

Time management

High school degree

Job Responsibilities:

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Job Skills:

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree

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Customer Service Representative

Recooty

Warrington

On-site

GBP 40,000 - 60,000

Full time

Job summary

Qualifications

Responsibilities

Skills

Education

Job description