Customer Service Representative

Thames Water Utilities Limited; Swindon; On-site; GBP 23,000 - 28,000

Job description

Job title: Customer Service Representative

Ref: 40346

Division: Retail

Location: Swindon - Walnut Court - SN2 8BN

Contract type: Permanent

Full/Part-time: Full-time

Hours: 36 hours a week - including 1 in 4 Saturdays and bank holidays

Salary: We are offering a starting salary of £23,651 per annum

Job grade: A

Closing date: 14/04/2025

Kickstart your career with us!

Are you passionate about customer service and helping others? Are you a team player who enjoys collaborating and working in a fast-paced environment? If so, we have the perfect role for you!

What you’ll be doing

As a Customer Service Representative, you'll be the heartbeat of our contact centre. This isn't just any job - it's one of the most crucial roles in our business. You'll be the first point of contact for our customers, providing exceptional service and support every day. Each call is unique, from explaining water bills to helping customers find the best tariff. You'll listen, empathise, and provide solutions with a smile.

No Experience? No Problem!

From day one, we’re committed to your growth and development. We offer the training, support, and knowledge you need to excel. Join us and thrive in a workplace that celebrates your uniqueness and prioritises your well-being.

Community focus: We proudly support the communities we serve. To join us, you’ll need to live in the Thames Water region – you’ll know if you do because your water bill comes from us!

Fair opportunities: We’re dedicated to ensuring all employees have access to the coaching and training they need to build a career they love.

Flexible shifts: The hours of work are 36 hours a week, following a shift pattern that varies from month to month between 8 am - 8 pm & 1 in every 4 Saturdays. One of our friendly team members will discuss available shifts with you.

Team collaboration: Working in a supportive and collaborative environment where teamwork is key. Share ideas, solve problems together, and celebrate successes as a team.

The start date for the role is 12th May 2025

What should you bring to the role?

As you begin your journey as a Customer Service Representative, here are the key skills and behaviors we value:

• Exceptional service: Deliver outstanding customer experiences
• Clear communication: Engage effectively and possess a great phone manner
• Active listening: Truly hear and appreciate what our customers need
• Problem solving: Find the right solution for our customers
• Resilience: Tackle challenges with strength and composure
• Positive passion: Bring a positive attitude and a genuine love for helping others
• Technical proficiency: Navigate systems, databases, and communication tools efficiently
• Team spirit: Enjoy working collaboratively with colleagues to achieve goals

What’s in it for you?

Join a team where customers are at the heart of everything we do. We offer comprehensive training to ensure you succeed in your new role.

Ready to make a difference? Apply now!

Submit your application and start your journey with Thames Water today. We can’t wait to welcome you to the team!

• Competitive salary starting at £23,651 per annum
• 24 days holiday per year increasing to 28 days with the length of service
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.