Customer Service Representative

Nilfisk; Penrith; Hybrid; GBP 22,000 - 30,000; Full time

Job description

Customer Care Representative

Hours: 37.5hrs per week – Mon to Fri – 08.30 – 17.00

You will join the UKI Customer Care team, responding to both internal and external customer queries via the telephone and email. As a Customer Care Representative, you will be part of a team which is committed to delivering an outstanding customer experience.

Working office hours, Monday to Friday, you will be based out of our head office in Penrith but have the choice to work from home two days a week (after training).

Who are Nilfisk

Established over a 100 years ago, we are a global company specialising in premium cleaning products. Our main product lines in the professional market are floorcare equipment, vacuum cleaners, and high-pressure washers, but we also offer a wide range of domestic vacuum cleaners and high-pressure washers to consumers worldwide. We offer innovative products and solutions, and we strive to be at the forefront of technological advancement to drive future customer needs.

Your new team

You will be joining a diverse team of 9 that are passionate about delivering an exceptional experience to our customers. You will be supported by both a Team Leader and the Head of Customer Care who will ensure you are equipped with the right tools and support needed to succeed.

Why join us

Working for a Global Organisation, you will benefit from working alongside colleagues from across the world with access to a host of training and development opportunities. Other benefits you will receive include:

• Enrolment in the SimplyHealth Plan - medical, dental, and other health costs and access to GP and mental health support 24/7.
• Company pension scheme and Death In Service.
• Annual leave allowance.
• Staff Discount on consumer products.
• Opportunities for Hybrid working.

What you will need

Good IT skills - You will be required to use multiple IT systems to gather the required information for the customer; full training will be given.

• Be able to act reliably and ethically - Written and verbal fluency in English.
• Be a problem-solver.
• Be able to cope under pressure.
• Exceptional communication and organisational skills.

Interested?

If this could be your next career step, please apply on our Career site. We will look at your application and contact you for a phone interview if relevant. Then, if there is a match, we will invite you to an interview with the hiring manager and potentially a colleague. The 2nd interview will be with an HR representative together with the manager where the focus is on a feedback session on a personality assessment and aptitude test. If you have questions before that, you are welcome to contact Hal Dunbobbin, Head of Customer Care on 01768 869377.

Let’s create a cleaner future together

Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk, we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.

Are you ready to make a change for a cleaner future?

We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender identity or expression, sexual orientation, and age.

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