Customer Service Representative

A company at Oxford Airport is looking for an experienced Customer Service Representative to join their strong and happy team, providing exceptional customer service to passengers, crew, and visitors at the airport terminal. You will deal with meet and greet passengers, customer engagement, and lounge service. In this dynamic and important role, you will ensure smooth operations while prioritising customer satisfaction and safety.

Main Responsibilities:

1. Greet and assist all visitors, passengers, and crew upon arrival at the airport terminal, ensuring a warm and professional welcome.
2. Monitor and manage computer systems to prioritise and promptly address all customer requests.
3. Accurately input flight data into AFIDS and communicate significant changes to relevant departments.
4. Meet inbound flights, assist passengers with luggage, and carry out escort duties as needed, including limited baggage handling.
5. Escort emergency vehicles airside following safety guidelines.
6. Attend to passengers and crew in terminal lounges, providing refreshments and support.
7. Ensure the terminal facilities are clean and well-stocked, including refreshment machines and supplies.
8. Handle meeting room bookings and arrange refreshments upon request.
9. Ensure security is notified in advance of all expected visitors to the terminal.
10. Perform check-in duties for scheduled airline flights.
11. Maintain knowledge of relevant regulations, including DfT, CAA, and UKBA standards.
12. Assist in emergency procedures as outlined in the Aerodrome Manual.
13. Prepare flight paperwork and ensure compliance with DfT, IATA, CAA, and airline requirements.
14. Process payments for aircraft services and manage invoices, liaising with customers regarding late payments.
15. Monitor aircraft arrival and departure schedules to ensure timely ground handling assistance.
16. Control airfield access from the terminal building and manage all aspects of ground handling and customer service.
17. Adhere to all health, safety, and welfare guidelines, reporting hazards and unsafe practices immediately.
18. Any other reasonable request within the limits of your skills or experience.

You need to have strong communication skills, with a focus on customer service, good administration skills, and the ability to multitask and prioritise in a fast-paced environment. Flexibility to work in shifts as required and full training is provided.

Due to the location and hours, you need to drive and have your own transport and be flexible to work shifts including weekends. Shifts are planned 6 months in advance so you can make your own plans. The shift pattern is 3 days of earlies (6am - 2.30pm), followed by 3 days of late shifts (2.00pm - 10.30pm), and then 3 days off.

Salary is £26,500, 28 days holiday, 5% pension, smart uniform, and working in a happy team.

Job Info

Job Title: Customer Service Representative

Company: Manpower

Location: Oxford, Oxfordshire

Posted: Apr 2nd 2025

Closes: May 3rd 2025

Sector: Customer Services

Contract: Permanent

Hours: Full Time