Customer Service Representative

Red Sky are currently recruiting for a Customer Service Representative on a full-time contract at London Oxford Airport. The main purpose of the role is to provide exceptional customer service and operational support to crews and passengers using the London Oxford Airport facilities.

A full UK driving license is essential for this role.

What's on offer?

£25,000pa

X1.5 overtime rates

Tailored uniform

4 on 2 off shifts

Main responsibilities of the job:

1. Receive and greet all visitors, passengers and crew upon arrival at the airport terminal
2. Monitor all computer systems to ensure all customer requests are prioritised and dealt with promptly
3. Input actual flight data accurately on AFIDS, and liaise with the relevant sections regarding significant changes to the planned flying programme
4. Meet inbound flights with passengers, assist with luggage, and carry out escort duties as required
5. Escort emergency vehicles airside following Airport safety guidelines as required
6. Attend to passengers and crew in the terminal lounges, ensuring refreshments are provided
7. Prepare departure packs for outgoing crews
8. Ensure the terminal facilities are presentable at all times, refreshment machines are functioning, and additional supplies are adequately stocked
9. Book meeting rooms and refreshments if requested
10. Ensure security are given advance notification of all visitors expected at the terminal
11. Ensure vehicle permits are provided and recorded into the ANPR where necessary
12. Perform Check-In duties for scheduled airline flights
13. Maintain knowledge of all relevant legislation and regulations as directed by DfT, CAA, and UKBA
14. Prepare all documentation in compliance with DfT, IATA, CAA and airline requirements
15. Assist with airport emergency procedures as per the Aerodrome Manual
16. Carry out opening/closing procedures depending on rostered shift pattern
17. Process and file flight paperwork efficiently and promptly
18. Arrange and record ancillary services as requested by crews and or passengers
19. Use Pegasus to generate all invoices or purchase orders
20. Check and approve supplier invoices, and liaise with customers regarding late payments as necessary
21. Carry out all PET immigration handling, and any associated paperwork
22. Provide accurate aircraft charter quotations
23. Accurately process and file flight plans as required
24. Maintain airport information for visiting aircraft
25. Maintain/disseminate all airport weather warnings
26. Assist/Liaise with the UK Border Force, advising them of all (GAR) overseas movements
27. Raise and action GARS when required
28. Process all handling requests - including booking aircraft in and out with Air Traffic Control
29. Liaise with Ground Handling for information positioning of aircraft on the airfield, refuelling & related services
30. Arrange and monitor all relevant flights for NASP/Screening
31. Action any changes to the airport fire category, and notify relevant sections
32. Raise invoices and process payments for landing fees, fuel and any additional services
33. File all airport NOTAMs as requested
34. Monitor aircraft arrival and departure bookings to ensure maximum time is allowed for sufficient ground handling/customer service assistance
35. Control access to the airfield from the terminal building
36. Any other tasks as reasonably required by the SMT