Customer Service Representative

Customer Service Representative – Introduction

If you have experience in a client facing role and are eager to further develop your skills, this is an exciting opportunity to join a world expert in making coatings. Operating in over 150 countries, AkzoNobel is home to well-known brands and has been awarded Top Employer status in the UK & Europe. We are now recruiting a Customer Service Representative to support our Yacht coatings business by providing outstanding client service.

Customer Service Representative – The Role

1. Act as first level contact for customers for order receipt, confirmations, and answers to questions.
2. Build positive relationships with customers and internal stakeholders.
3. Carry out accurate and timely order processing using our ERP system, including managing back orders and advising customers of any stock issues.
4. Ensure that invoices to customers are raised accurately and on time.
5. Collaborate with logistics and other internal functions to ensure smooth delivery of orders.
6. Document and resolve customer complaints, working together with sales and technical functions to find solutions.
7. Follow all standard procedures related to audit and record keeping.

Customer Service Representative – About You

1. Good standard of education including Maths and English.
2. Experience in a customer service role.
3. Proficient user of MS Office applications such as email and Excel.
4. Knowledge of SAP is preferred but not essential.
5. Proficient in English (verbal and written). German and/or another European language is a bonus but not essential.
6. Excellent communication & interpersonal skills.
7. Enjoys a collaborative working environment where supporting each other is key to success.
8. Good at building relationships & committed to providing excellent client service.
9. Well organized, accurate and with an eye for detail.

Customer Service Representative – What Is In It For You

We offer great personal development opportunities and roles with breadth, depth of scope and impact. We also offer comprehensive packages including:

1. Competitive Salary (depending on experience).
2. 25 days holiday excluding bank holidays.
3. Income protection.
4. Staff discount at Dulux Decorator Centre stores.
5. Employee Assistance Programme.
6. Employee Life Assurance.
7. Company pension.
8. Product discounts.
9. Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more!

Customer Service Representative – How to Apply

Apply online via the link below and we will get back to you.

We have been inventing the future for more than two centuries and need people like you to be part of the team.

We are advocates of a healthy work-life balance and mental wellbeing. We are happy to look at flexible working options for all our roles.

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason, we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.