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Customer Service Representative

JR United Kingdom

Newbridge

On-site

GBP 20,000 - 30,000

4 days ago

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An established industry player in the vape sector is seeking a Customer Service Representative to enhance customer interactions. In this role, you will engage with customers via email, live chat, and phone, ensuring their issues are resolved and satisfaction is prioritized. You will contribute to refining communication processes and maintaining accurate records. If you have a passion for customer service and a knack for problem-solving, this position offers a fantastic opportunity to grow within a dynamic company known for its commitment to excellence.

Previous experience in a customer support role is essential.
Strong communication and active listening skills are required.

Meet customer service satisfaction targets and support policies.
Review and refine customer service scripts to optimize experience.

Customer support experience

Strong phone communication skills

Verbal communication skills

Active listening

Familiarity with CRM systems

ZenDesk

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Customer Service Representative, newbridge

Client:

VPZ

Location:

newbridge, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

About us:

VPZ is a family-run business with our head office in Edinburgh. We have grown from just 1 store in Edinburgh to over 180 stores across the whole of the UK and we’re not stopping there. We are known for setting and driving the standards within the vape industry and providing excellent product and sales training.

About the role:

As the Customer Service representative, your job will be to help us talk to our customers. This will be done via email, live chat and telephone. You will help manage issues, track performance and solve problems that our customers might have and make sure they are happy with our service and overall experience.

Job Responsibilities:

Meeting customer service satisfaction targets
Support customer service policies and procedures
Continually review and refine the customer service conversation scripts and process flows to optimise the customer experience
Ensure that all records of conversations/communications are correctly recorded

Skills/Experience required:

Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices (preferably ZenDesk)

Please ensure you apply with an up-to-date CV.

Applicants must be 18 years old or above, any subsequent job offer is subject to pre-employment screening checks.

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