Customer Service Representative

This is an IT support group; Milton Keynes; On-site; GBP 22,000 - 30,000

Job description

Empower, Connect, Evolve, and Inspire -these are the values that drive us and make BMI a company where you can thrive and grow.

Job Title: Customer Service Representative

Function: Planning, Logistics, Warehousing & Customer Service

Location: Milton Keynes

Reporting to: Customer Service Team Manager

Direct Reports: None

Standard Hours (inc shift pattern): 40 hours per week - Monday to Friday

BMI UK&I have an exciting permanent opportunity for a Customer Service Representative to join our team. Reporting to the Customer Service Team Manager, this role is based in Milton Keynes.

Role Summary

As a Customer Service Representative, you will be responsible for delivering excellent customer service and industry leading desktop account management. Working in conjunction with internal colleagues, you will be an integral part of the customer development lifecycle helping create the pipeline for the business to achieve its ambitious growth plans, as well as being the main point of contact with existing and new customers in all questions related to products and services.

The role includes high volume inbound and outbound end to end account management. You must have experience dealing and owning queries start to finish.

As the Customer Service Representative, your key responsibilities will be:

1. Full ownership dealing with all customer queries (phone and email) efficiently and effectively
2. Ensure accuracy of order processing (SAP), including correct pricing to eliminate any invoice pricing queries
3. Manage any supply or delivery issues to ensure OTIF target is achieved
4. Develop professional working relationships, in particular ensuring close communication with Field Sales on all account management matters
5. Maintain all the systems, procedures and practices which support the sales and customer service function
6. Record all customer complaints on the Complaint Notification systems. Investigate, resolve and close within agreed timescales
7. Monitor and evaluate personal performance to enhance individual / team results in line with departmental KPI’s.

Your Key Skills And Experience Will Include

1. Previous experience of working within a customer service environment.
2. Experience of working within a busy, fast paced and demanding environment with the ability to work accurately and within strict timescales.
3. Computer literate - Intermediate knowledge.
4. Good telephone manner with experience of making outbound and inbound calls.
5. Excellent interpersonal skills and ability to build effective relationships.
6. Excellent verbal and written communication skills.
7. Good problem solving skills with ability to use own initiative.
8. Team player and able to build and maintain professional relations at different levels.

If you do not have all key skills but still feel like you would be a good fit, please still apply and we will consider your application based on merit and experience.

Benefits

We offer a range of benefits that include:

1. A competitive base salary
2. Substantial bonus
3. Company matched pension contributions between 4% and 8%
4. Income protection and life insurance
5. EAP program
6. A host of other benefits such as cycle to work scheme and EV scheme.

About BMI

BMI is a new name backed-up with over 180 years of roofing experience and knowledge. Bringing together some of the industry’s most trusted local brands such as Redland & Icopal to become the largest supplier of both flat and pitched roofing and waterproofing solutions throughout Europe.

With over 120 production facilities across Europe, Africa and Asia, and more than 9,800 employees worldwide, we're well positioned to offer an unparalleled level of experience and innovation to our clients.

Our roofing products and systems are designed and manufactured in the UK. We have multiple manufacturing sites and distribution depots across the UK and Ireland with our UK&I Head Office based in Milton Keynes and our industry-leading BMI Academy is based in South Cerney, Gloucestershire.

Across these sites we offer a wide range of opportunities; from dedicated sales managers and technical experts to skilled operators in our plants, we value every role in the BMI Team and are united in delivering excellence for our customers and becoming the best roofing and waterproofing solutions company in the world.

We are One BMI. We embrace and recognise our differences and unique qualities across all of our people and the value these bring. We inspire, connect and empower our people and seek to proactively engage the communities in which we serve.

We continually focus on creating an inclusive culture where everyone contributes and thrives, where our people feel valued for who they are, have a sense of belonging, and do their best every single day.

We are an equal opportunities employer and believe that everyone should be treated equally, regardless of their religion, beliefs, age, gender, gender reassignment, race, disability, marital or civil partnership status, pregnancy or maternity, sexual orientation or any other protected characteristic.

If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know by contacting [e-mail].

A career with BMI Group is more than just a job. We help you to find work you enjoy, to use your skills, and support you to become the best you can be.

Working together we can achieve great things. Come and join us.