Customer Service Representative

Russell Hampton Company; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job description

Are you passionate about delivering exceptional customer experiences?

Do you want your hard work to be noticed and directly contribute to the success of the business?

Do you possess great character and high integrity?

If so, we want to talk to you!! We are the best at what we do and are looking for the best to join our vibrant team in the branded merchandise industry.

Russell Hampton Co is the world’s largest supplier of branded merchandise to Rotary Clubs around the world - come in and find out why we’ve been in business over 100 years!

We are currently looking for someone to join our four person team of Customer Service Representatives. This is a permanent, full-time position and we are seeking a long-term, dedicated team member. The right person will be comfortable talking on the phone, computer proficient, organized, detail-oriented, accurate, competent at spelling, and able to multitask.

Overview

The Customer Service Representative is responsible for providing friendly service and an exceptional experience to every customer. This includes answering questions, resolving issues, and placing customer orders. Work hours are Monday - Friday, 8am - 5pm.

Essential Functions & Responsibilities:

• Communicate with customers via phone, email, or other means.
• Deliver on high service standards with established procedures.
• Keep accurate records and document customer service actions and discussions.
• Oversee product exchanges and returns; process customer refunds when appropriate.
• Batch orders throughout the day for distribution to production teams.
• Print customer invoices for delivery.
• File orders.
• Light assembly when call volume permits.

Company Benefits:

• Health, Dental, Vision, Life, and Supplemental Insurance.
• Paid Holidays, Vacation, and Sick / Personal Time.
• 401(k) with company match.
• Casual work environment.
• Employee discount.

Placement Criteria:

• Prior experience in customer service or related fields is a plus, but not required.
• Ability to prioritize workflow, organize diverse material, and handle multiple, competing, and changing priorities; ability to perform effectively without supervision and within established time limits and ongoing deadlines.
• Ability to interact and communicate effectively and professionally and exhibit exemplary customer service skills with external customers, vendors, visitors, co-workers, and management.

Russell Hampton Co Core Values:

• INTEGRITY - We do the right thing
• RESPECT - We lead with respect
• CAN-DO/RELIABILITY - We are dedicated to our customers and always win for them
• ACCOUNTABILITY - Life happens, we own it
• TEAM PLAYER - Talent wins games, Teamwork wins Championships
• CONTINUOUS IMPROVEMENT - We strive to grow a little each day
• FUN - Because we’re awesome and without it what’s the point