Customer Service Representative

An excellent opportunity has arisen to work for our established client in High Wycombe as a Customer Service Representative, paying an annual salary of between £23,000 - £26,000 depending on experience.

Working hours are Monday - Friday, 8AM - 4PM.

As the Customer Service Representative, you will be responsible for:

1. Communicating with customers via phone, email, and live chat
2. Analysing customer enquiries and providing appropriate solutions
3. Assisting customers with product information and orders
4. Liaising with clients to keep them informed of progress or if any issues arise
5. Performing data entry tasks accurately and efficiently
6. General ad hoc duties as and when required

The successful Customer Service Representative will have the following related skills / experience:

1. Strong communication skills, both written and verbal
2. Assertive with a professional approach to all aspects of work
3. Good understanding of Microsoft Office package
4. Self-motivated and adaptable to team environments
5. Able to prioritise tasks
6. Flexible working attitude
7. Ability to work in a fast-moving environment
8. Manage workload effectively under pressure, ensuring deadlines are always met

Benefits:

1. 22 days holiday, plus bank holidays, increases by 1 day after 5 years' service, up to a maximum of 25 days
2. Complimentary 'Never work your birthday'
3. Pension Scheme
4. Free parking
5. Death in service