Customer Service Representative

Office Angels; London; Hybrid; GBP 30,000 - 35,000; Full time

Job description

Customer Service Representative

Are you passionate about delivering exceptional customer service?

We're on the hunt for a cheerful and dedicated Customer Service Representative to support our largest wholesale customer account and help us uphold our "Customer First" approach.

Hours: 8.30am to 5pm - Monday to Friday - Hybrid (1 day from home)

Salary: £30K- £35K plus 25 days holiday, health insurance, pension, 2 annual conferences, parking and flexible working!

As a vital part of our high-performing customer service team, your main responsibilities will include:

1. Delighting Customers: Respond to purchase orders, inquiries, and concerns with a smile, ensuring every interaction reflects our commitment to excellence.
2. Order Management: Accurately and timely process customer orders, despatches, and returns while conducting scheduled reviews of open orders.
3. Invoicing: Ensure timely invoicing for customers by reviewing outstanding orders to be billed.
4. Repairs & Exchanges: Process customer repairs and exchange item services with efficiency and care.
5. Team Support: Provide cover for the wider customer service team during holidays and absences.

You'll play a key role in supporting our specialist customers nationwide. This includes:

1. Timely Communication: Handle and process all enquiries across various channels, ensuring accurate and prompt responses.
2. Order Processing: Manage orders, despatches, and returns, and keep track of consignment consumable stock items.
3. Demonstration Kits: Administer demonstration kits, processing requests and collaborating with our warehouse team.
4. Service Contracts: Oversee service contract requirements and maintain proactive communication with the team.
5. Collaboration: Work closely with the Customer Success Manager on service improvement initiatives and with Area Sales Managers on customer queries.

What We Value: They pride themselves on being ambassadors of their brand. They live by their core values.

What You Bring:

1. A positive attitude and a customer-centric mindset.
2. Proficiency in Outlook, MS Office, and ideally SAP.
3. Excellent communication skills via phone and email.
4. A willingness to learn and adapt in a dynamic environment.

Why Join?

1. Be part of a vibrant team that values collaboration and innovation.
2. Contribute to weekly team operations meetings and internal monthly reviews.
3. Share best practises and develop personally while suggesting improved ways of working.
4. Work in a supportive atmosphere that encourages continuous improvement and feedback.

Ready to Make a Difference?

If you're excited about the opportunity to provide top-notch customer service and be part of a fantastic team, we want to hear from you! Apply now to join our client and help them make a positive impact in the lives of their customers!

Let's embark on this journey together!