Customer Service Representative

We’re looking for a Customer Service Coordinator for a leading moving company in London. In this role, you’ll be the main point of contact for clients, ensuring their needs are met with efficiency, professionalism, and a positive attitude.

As a Customer Service Coordinator, you’ll handle a variety of client inquiries, coordinate logistics, and support the team to ensure each move is smooth and successful. This position is perfect for a detail-oriented individual who excels at problem-solving and thrives in a fast-paced environment.

Responsibilities:

1. Serve as the main point of contact for clients throughout their moving experience.
2. Handle client inquiries, concerns, and requests promptly and professionally.
3. Coordinate with internal teams to ensure timely and efficient service delivery.
4. Schedule and organize moves according to client needs and company availability.
5. Resolve client issues with a calm, solutions-focused approach.
6. Maintain accurate records and documentation for each client interaction.
7. Provide clients with updates on the status of their moves and address any changes.
8. Conduct follow-up calls to gather feedback and ensure customer satisfaction.
9. Assist in billing and invoicing processes related to customer accounts.
10. Support the sales and operations teams with administrative tasks as needed.

Requirements:

1. Previous experience in a customer service or coordination role, ideally in the moving or logistics industry.
2. Excellent communication and interpersonal skills.
3. Strong organizational abilities with keen attention to detail.
4. Problem-solving skills and a positive, client-focused attitude.
5. Ability to manage multiple tasks and work effectively under pressure.
6. Proficiency with Microsoft Office and CRM systems.