Customer Service Representative

Our client, an independent, private online Pharmacy, is seeking an experienced Customer Support Specialist to provide outstanding service to a wide range of customers.

This is a great opportunity to join a fast-paced working environment in a growing pharmacy that works with private doctors to provide medication to their patients.

Based in central London, this is a permanent office-based position paying £26,000 pa, working Monday to Friday.

Duties & Responsibilities:

• Reply to and resolve customer enquiries, whether by phone, email, or Slack, gathering information as needed.
• Sympathetically resolve customer problems and deliver reassuring solutions.
• Pro-actively call customers in order to expedite communication.
• Input prescription data into the dispensing system, as necessary.
• Build trusted relationships with customers and maintain regular dialogue.
• Support clinics using the prescribing portal and troubleshoot where necessary.

Required Skills & Experience:

• Account management experience; following the entire customer journey.
• Tenacious, numerate, problem solving and excellent written and spoken English.
• An interest in health, wellness and medicine is desired.
• Previous customer service experience, ideally in online retail and/or pharmaceuticals.