Customer Service Representative

Customer Service Representative

Location: Bishop's Stortford
Salary: £25,000 - £27,000 per annum

Are you passionate about delivering outstanding customer service? Do you thrive in a friendly and collaborative environment? Our client, a family-run expanding business with brand new, modern offices in Bishop's Stortford, is on the lookout for a dedicated Customer Service Adviser to join their close-knit team!

At this organisation, the commitment is to provide life-changing products and industry-leading customer service. As a Customer Service Adviser, you will play a key role in achieving this mission, ensuring that every customer feels valued and satisfied.

What's in it for you?

• Competitive Salary: Earn between £25,000 - £27,000 per annum.
• Monthly Bonus: Opportunity to earn additional rewards for meeting key performance indicators (KPIs).
• Annual Pay Review and Bonus: Recognition of your hard work through an annual review and bonus.
• Full-Time Work Schedule: Enjoy a consistent 5-day workweek, including 1 in 3 Saturdays.
• Generous Annual Leave: Benefit from 28 days of annual leave, excluding bank holidays.
• Employee Discounts: Enjoy exclusive discounts on products offered by the organisation.
• Free On-Site Parking: Convenient parking available to eliminate the hassle of finding a spot.
• Refreshments and Snacks: Complimentary hot drinks, snacks, and fruit available at the office.
• Casual Dress Code: Work comfortably in a relaxed, casual environment.

The Role:

• Engage with customers through phone, email, and in the exclusive showroom.
• Provide knowledgeable information on products and pricing to assist customers effectively.
• Secure orders, manage payments, and strive to exceed customer expectations.
• Collaborate with various teams across the organisation to meet customer needs.
• Assist with data entry, refunds, and returns as necessary.

The Ideal Candidate:

• Customer Service Experience: Previous experience in a customer service role is essential.
• Strong Communication Skills: Comfortable taking incoming calls and engaging with customers.
• Genuine Enthusiasm: Excited about being part of a growing organisation and contributing to its journey.

If you are an enthusiastic, customer-focused individual with a passion for delivering exceptional service, this is the opportunity for you! Join the team and be a vital part of a mission to enhance customer satisfaction.

Apply now to be considered for this exciting position as a Customer Service Adviser. We look forward to hearing from you!