Customer Service Representative

Job Description

Reed Talent Solutions are working with United Utilities on the search for 30 Customer Service Advisors to join a growing Billing team at their Lingley Mere Business Park.

Why work at United Utilities in Warrington?

Be based at the stunning head office in Lingley Mere Business Park, Great Sankey, Warrington, where you'll have access to a range of fantastic facilities, including free parking, an on-site gym to keep you motivated, and a delightful restaurant and coffee shop to fuel your passion.

United Utilities believe in the power of diversity, and they're excited to welcome candidates from all backgrounds. The goal is to build a team that reflects the richness of the diverse customer base.

Who are United Utilities?

United Utilities are proud to be an essential service provider to seven million customers across the North West. It is their job to bring three million households and 200,000 businesses clean, clear water and to take their wastewater away so the customers can simply get on with their day. Currently, 5,000 employees are key to achieving their ambitious vision and plans and all work together to provide a great service to the customers.

Do you want to play your part in supporting the North-West community?

The purpose of this role is to deliver a high-quality, helpful, and friendly service to any one of their 7 million customers who may contact United Utilities with a request or query relating to their water or wastewater supply.

As a Customer Service Advisor, your primary responsibility will be to deliver a high-quality, helpful, and friendly service to valued customers. When a customer contacts United Utilities via the phone, you will be the friendly voice and expert point of contact for any water or wastewater queries and complaints.

Your dedication to prioritising workload, reacting swiftly, and maintaining accuracy will ensure customers receive the best possible service. Each interaction will be unique, offering you the opportunity to showcase your expert knowledge and problem-solving skills while delivering first-class customer service.

Role details:

• Job title: Customer Service Advisor - Billing
• Location: Lingley Mere Business Park, Great Sankey, Warrington
• Contract: 12-month temporary assignment
• Hourly pay rate: £12.77 per hour
• Full training provided: Monday to Friday 9am - 5pm for the first 7 weeks of your assignment

Working hours: 4 week Rolling Rota, 2 options for shift patterns, both 37 hours PW:

Option 1 - Standard - desired

Week 1: Mon - Fri 9-5.

Week 2: Mon - Fri 10-6 + Sat 8-4 incl. rest day.

Week 3: Mon-Fri 12-8

Week 4: Mon-Fri 8-4

Option 2 - Shorter Fri & Sat x2

Week 1: Mon-Thu 8-5 then Fri 8-12

Week 2: Mon - Fri 9-6 + Sat 10-2 including rest day.

Week 3: Mon-Thu 9-6 then Fri 9-1

Week 4: Mon-Fri 11-8 + Sat 11-3 including rest day.

• Start date: Monday 13th January 2025
• Expected interview weeks with United Utilities: From W/C 18th November

What you'll need to be successful in the role?

• Passion for Customer Service: Previous experience in delivering exceptional customer service is valuable, whether it's within a contact centre or another environment. Own a customer contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all times.
• Strong listening and communication skills: along with resilience and rapport-building abilities, will set you up for success.
• Tech Savviness: Comfortable multitasking, you'll confidently navigate IT systems while engaging with customers on the phone.
• Quick Reactions: You'll quickly respond to customer needs and work accurately to ensure a seamless customer experience.

If the role sounds of interest to you and you wish to discuss further, please apply directly and a member of the team will be in touch!