Customer Service Representative

Hays Specialist Recruitment Limited; Ellesmere Port; On-site; Full time

Job description

Your new company
A global leader in their field, my client is a manufacturer of critical safety equipment and is globally recognised for their contributions to the defence industry!

Your new role
A newly created role in their Ellesmere Port based facility, you will be responsible for managing a customer order book and quoting for off the shelf as well as bespoke pieces. Duties will include:

• Customer account management, including quotations, sharing product knowledge and responding to enquiries
• Managing customer escalations
• Provide customer updates and accurate analysis of lead times
• Manage orders from enquiry, through quotation, and to final delivery and beyond ensuring orders are delivered OTIF.
• Working with CRM & ERP systems to analyse customer trends.

What you'll need to succeed
Working in a growing team, the ideal candidate will have:

• An unwavering commitment to customer excellence
• Experience working as a sales administrator / customer representative or account manager for a manufacturing business.
• Refined communication skills.
• Ability to prioritise and respond to changing demands.

What you'll get in return
This temporary to permanent vacancy is a full time role based on site in Ellesmere Port. You will be able to benefit from an early dart on a Friday as your working hours will be 8:15am - 5pm Mon - Thurs, and 8:15am - 1pm on a Friday! With permanent prospects for the right candidate, there are personal development opportunities, and an attractive holiday allowance on offer. You will have an hourly rate of £14 + holiday pay and be paid on a weekly basis!

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.