Customer Service Representative

TN United Kingdom; Bristol; On-site; GBP 20,000 - 30,000; Full time

Job description

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Customer Service Representative, Bristol

Client:

Location:

Bristol, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

1536a69f5d3f

Job Views:

4

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

We are currently looking for a Customer Service Representative. If you are a good team player who loves working in a fast-paced environment where no two days are the same, you could thrive in this role.

General Responsibilities

Our mission is to be the world's preferred car rental company, driven by people who are passionate about delivering exceptional service to our customers across the globe.

The role: Taking the wheel at Hertz

CUSTOMER SERVICE

Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.

SELLING

Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets.

PROBLEM SOLVING

Ability to resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz's proven customer service tools and methods and involving management.

TEAMWORK

Ability to work in a fast-paced environment, efficiently and effectively to meet the quality, service, and performance goals for the location. Supporting colleagues across all roles within operations to create a smooth customer experience.

CONTROL & AUDIT

Adheres to company SOPs for all valeting, delivery and collection provisions to ensure the location is fully compliant. Includes control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return.

CONTINUOUS IMPROVEMENT

Encourages and maintains a 'Best practice sharing culture', always striving to find ways to improve service and change mindset.

Your benefits: Fueling your journey

• Uncapped commission
• 25 days holidays (plus Bank Holidays)
• Fantastic customer service and sales training
• Wide range of training and development courses available to all employees
• Career development opportunities across Hertz UK and Europe
• Car Rental discount across Europe, including friends & family members

Essential Requirements

Your skills: What you'll need for a great journey

• A valid UK or EU driving license
• An enthusiastic, flexible and positive attitude towards selling
• Previous experience in a customer service, sales or retail environment
• Good English skills, enabling you to be a brilliant communicator
• You are willing to work on a shift Rota basis, 7 days per week and be flexible.

About Us

The Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique.

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Created on 18/04/2025 by TN United Kingdom