Customer Service Representative

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Customer Service Representative, Birmingham

Client:

Location: Birmingham, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Views:

3

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Customer Service Associate / Financial Services / Banking / Birmingham / up to £24,000pa

Job Title: Customer Service Associate

Location: Birmingham City Centre - Hybrid

Employment Type: Full-time

About Us

We're hiring on behalf of a dynamic organisation for a Customer Service Associate role! This is a fantastic opportunity to play a key role in delivering outstanding service to both internal and external stakeholders.

With full training provided, you’ll have the chance to grow within the role and progress your career within a supportive and forward-thinking business.

Key Responsibilities

1. Handle inbound and outbound customer enquiries professionally and efficiently
2. Assist customers with queries relating to mortgages, loans, and related financial products
3. Maintain accurate records of customer interactions and transactions
4. Educate customers on our products, services, and policies
5. Collaborate with internal teams to ensure smooth service delivery

What We’re Looking For

1. Proven experience in a customer-facing role
2. Background in financial services and lending products is desirable
3. CeMAP qualification (or currently working towards it) is preferred
4. Experience in a call centre environment is advantageous but not essential