Customer Service ( Remote work )

Description

The customer service representative will be responsible for answering client inquiries, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
• Ability to learn and follow all customer service procedures and policies.
• Strive to meet and exceed personal and team target goals.
• Record, organize, and file customer interactions and account changes.
• Able to up-sell if needed.
• Able to schedule call backs and appointments to resolve customer needs.

Requirements

• Previous experience in customer support, client services, sales, or a related field.
• Excellent communication skills over the phone and other communication platforms.
• Basic computer skills and experience.
• Able to multitask.
• Excellent time management and prioritization skills.
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for a positive customer experience and resolution.

Benefits

• Health Insurance (dental and vision included).
• Excellent retirement plan.
• Tremendous upward mobility into other positions and management.
• Flexible hours.
• Remote Position(s) available (work from home).