Customer Service / Order Processor (Part-time)

KHR - Recruitment Specialists; Paddock Wood; On-site; GBP 10,000 - 40,000; Part time

Job description

Customer Service / Order Processor (Part-time)

Location: Paddock Wood
Salary: £12.11 per hour
Hours: Monday to Friday, part-time 20hpw

This is a great opportunity to work for a leading independent distributor that offers a complete distribution service which includes order processing, invoicing, picking & packing, credit control & cash collection, bulk storage, and stock management.

They aim to offer an exceptionally high-quality service to all their customers all over the world and are looking for a like-minded, commercially aware, IT literate motivated customer service professional to join their team.

Roles and Responsibilities:

1. Process orders received via the website, phone, electronic transmission, fax, and email
2. Answer customer phone calls (enquiries, orders, queries)
3. Process trade & private orders onto the sales ledger
4. Maintain customer files, including the creation of new accounts
5. Correspond with customers and publishers (mainly via email)
6. Input daily dispatch information into the system
7. Download Amazon orders and website orders into the system
8. Send customer proformas & quotations
9. Handle customer credit claims and raise credit notes
10. Call carriers to find out the whereabouts of parcels
11. Produce weekly dispatch & sales reports
12. Liaise with client publishers regarding queries, orders, and advice required

The ideal candidate will have previous experience in a similar role, the ability to build strong relationships with colleagues, customers, and other third parties, be computer literate, and preferably have experience working in logistics/dispatch.

At KHR, we take care to ensure that you are represented as well as possible, so it is worth checking your CV for layout, spelling, and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills, or relevant experience with regards to a specific role, then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics, please also submit a 'clean' copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.