Customer Service Operator

Europa Worldwide Group; Bristol; Hybrid; GBP 24,000 - 36,000; Full time

Job description

Who we are?

Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years.

The group employs over 1,300 people with 16 sales and customer services sites across the UK and Ireland, and the Republic of Ireland, plus Europa’s own teams in Belgium, the Netherlands, Hong Kong, China, India, the UAE and South Africa.

We are looking for

A Customer Service Operator to join our branch in Bristol! You will build, manage and maintain relationships with customers as directed by the customer service manager and manage the day-to-day operations of the customers in your portfolio ensuring agreed service levels and financial targets are met.

What You Will Be Doing As Customer Service Operator

1. Be the first point of contact for all matters related to your assigned portfolio of customers.
2. Be responsible to communicate providing updates for customers through either phone or email facet.
3. Manage the customer service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
4. Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
5. Be responsible to ensure that make sure the commodity codes and invoices are correct and processed for dispatched.
6. Be proactive in approaching and engaging with existing customers to generate income.
7. Respond in a timely manner to problem or concerns from customers within the required turnaround time.

Our Ideal Customer Service Operator

1. Strong, confident personality with an internal sales background and/or customer service background.
2. Time management skills are essential as are communication (face-to-face and over the phone) skills.
3. A good head for numbers is required.
4. At least 2 years Commercial Office experience & ideally some exposure to a logistics industry role (not essential).
5. Excellent communicator and dedication to excellent customer service.
6. A desire to improve the Gross profit margins.

What We Can Offer In Return

1. Competitive Salary Package.
2. Hours Monday to Friday 9am to 5.30pm Hybrid work from home on Friday after probation.
3. Convenient Onsite Amenities: Free car parking.
4. Benefits portal: where you access a wide range of exclusive discounts, company benefits, well being resources and much more.
5. Generous Time Off: Benefit from 25 days of annual leave plus all UK bank holidays.
6. Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay.
7. Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
8. Referral Rewards: Earn up to £1000 by referring a friend to join our team.
9. Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
10. Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards.