Customer Service & Operations Coordinator

Customer Service and Operations Coordinator – This leading importer and distributor of the finest Greek food and wine is looking for a dedicated Customer Service and Operations Coordinator to join their dynamic team based in Bermondsey, Southwark, London.

Are you passionate about exceptional food and wine? Do you thrive in a fast-paced environment where your organisational skills and attention to detail can make a real difference? If so, read on and apply.

About them:

They are on a mission to bring the finest Greek food and wine to the UK. Their success is built on 5 core values:

• Producers – the foundation of everything we do
• Excellence – In our products and services
• Respect – Fair treatment of producers, customers and the team
• Creativity – Encourage new ideas and fun
• Sustainability – Taking responsibility for our impact on the planet

Fantastic company benefits include:

• Competitive Salary: £28,000 - £32,000 per annum
• Holiday: 25 days holiday (plus January 1, December 25, 26)
• Company pension scheme
• Employee extras such as: discount on products, performance related bonus (cash and share options), casual dress
• Opportunity for career growth in a fast-paced and exciting industry

About the role:

As their Customer Service and Operations Coordinator, you'll be the linchpin between their customers and internal teams. This is an exciting opportunity for an experienced professional or a recent graduate looking to take their career to the next level in the thriving food and beverage industry.

Key Responsibilities

• Act as the crucial point of contact between customers and the sales, warehouse, and delivery teams
• Provide exceptional service to our customers
• Handle wholesale customer onboarding, coordinate order processing and manage daily enquiries
• Manage invoicing and assist with statements and control credit
• Assist warehouse with inventory management
• Develop and implement new processes to enhance efficiencies across operations

What They’re Looking For

• Highly organised with excellent process management skills
• An outstanding communicator across all channels especially phone and email
• Detail-oriented with a consistent approach to work
• Data entry experience and accuracy
• Adaptable and committed to exceeding customer expectations
• Commercially savvy with strong business acumen
• Strong analytical skills for problem-solving and identifying opportunities
• Passionate about Greek cuisine and eager to expand product knowledge
• Self-motivated with a "can-do" attitude and desire for professional growth

Location and Hours

• Bermondsey, London (10-minute walk from Bermondsey tube station)
• Monday - Friday, 8:00 - 18:00 with an hour for lunch
• On-site role (work from home by exception only)

If you're ready to contribute to an exciting business and share their passion for Greek cuisine, apply now!

Only apply if you have the right to work in the UK and will not need a sponsored visa in the next 2 years. This company is not a Home Office approved Visa Sponsor.

No recruitment agencies, please