Customer Service Operations

Antal International Network; England; Remote; Confidential

Job description

Customer Success & Operations Specialist - Fully Remote | Fast-Growing Travel Startup | Competitive Salary

Who They Are:
Our client is a remote-first, award-winning travel company, growing 50% YoY and committed to sustainable, tailor-made African travel. With ambitions to become market leaders in the next 5 years, they’re building a small, collaborative team — and they’re looking for someone to help deliver unforgettable customer experiences.

Who You Are:

• Passionate about Africa and have experienced the magic of safari firsthand
• A people person who easily builds strong relationships
• Detail-oriented with 2+ years in customer success or service, ideally within African tourism
• Experienced with US clients (99% of their customers are from the US)
• A proactive, solutions-driven communicator excited to grow with a dynamic startup

What You’ll Do:

• Own the post-booking customer journey — from booking to returning home
• Collaborate with the sales team and international partners to ensure smooth, unforgettable trips
• Go the extra mile to surprise and delight customers, turning them into lifelong advocates
• Support other areas of the business, like marketing and sales, during busy periods

What They Offer:

• Competitive salary & remote flexibility
• 28 days holiday + opportunities for travel
• Limitless growth potential as they scale
• The chance to shape the future of the company and grow as they 10x in size

How to Apply:
If this sounds like you, we’d love to hear from you! Apply Now and be part of creating life-changing adventures.