Customer Service Officer (500847L6)

The Team:

Oral Health Services Tasmania (OHST) is a division of the Tasmania Department of Health that provides public dental care services to eligible Tasmanians. Its primary goal is to improve oral health outcomes across the state, particularly for vulnerable and disadvantaged populations.

The Role:

Provide an efficient and effective reception service to all Oral Health Service Tasmania (OHST) clients and centre-based staff as well as administrative and clerical support to OHST staff and external service providers.

Liaise and assist in the coordination of the day-to-day functions of the Dental Centre and community clinics. Provide a clerical support service in relation to the administrative functions associated with primary patient care.

• Provide prompt, welcoming, and accurate information to the public, clients, and stakeholders regarding eligibility criteria, appointment scheduling, and services delivered by OHST to a high standard of customer service.
• Control and direct all incoming telephone calls to the service. Answer all patient or public enquiries, solve problems, or refer the call to the correct departmental personnel.
• Register all clients on the electronic client database (TITANIUM), prioritise and schedule appointments for eligible clients as per OHST triaging and appointment provision guidelines, identify course of care, and maintain waiting lists.

Details of Appointment:

Permanent full-time, day worker position, working 76 hours per fortnight, commencing as soon as possible. *Notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full-time, part-time, and casual vacancies.

Salary: $66,049 - $70,993 per annum. Our Employer 11.5% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022.

Salary Packaging:

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in meal entertainment each FBT year + other benefits if eligible.

More information about our Employee Benefits can be found here.

Desirable Criteria:

• Previous experience working in a clinical dental environment.

How to Apply:

Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered. You will be prompted to complete a 1-2 page application detailing your experience, skills, and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

For More Information:

Applicants who require further information are encouraged to contact the contact person for detailed information about the vacancy.

Name: Kristin Clark
Position: Business Operations Support Officer
Phone number: (03) 6777 1262
Email address: kristin.clark@ths.tas.gov.au

What It Is Like Working at the Department of Health:

Compassion, Accountability, Respect, and Excellence are the key values to work in the Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania!

Make It Tasmania | Move for a great lifestyle

One Health Podcast - Spotify

One Health Podcast - Apple

Tasmanian Health Careers | Tasmanian

Respecting diversity is the foundation of everything that the Department of Health does. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.