Customer Service Managers

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Customer Service Managers

From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work.

Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best. Some might even say it feels like being "right at home".

Be part of the Myer leadership team as a Customer Service Manager, leading teams to success by ensuring the delivery of superior customer service and driving profitable results.

Be responsible for championing Myer strategy, managing daily department activities and team management across various departments.

The exciting Customer Service Manager position offers excellent opportunities to further expand your Retail Management career path.

• Join the leadership team at Myer
• Lead team performance across various departments
• Opportunities for succession planning and career development

About The Role:

• Manage the daily activities of your departments and team, driving customer satisfaction and financial performance.
• Optimise team productivity by leveraging workforce management and further developing team member skills.
• Drive a high performance, customer focused culture through role modelling, communication, feedback and recognition.
• Maximise the team's customer service focus by effective management and delegation of tasks to minimise operational activities.
• Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders.
• Maximise your time spent within your departments to lead and manage your teams and gain customer insights.

About You:

• Previous experience as a Retail Manager, Area Manager or similar.
• People leadership skills with a 'hands-on' approach are essential.
• Demonstrated ability to lead teams, achieve targets and monitor KPI's.
• Experience in performance management and getting the best from your teams will be highly regarded.
• Customer focussed with superior customer service skills.
• Strong retail, financial and business acumen.
• Excellent time management skills with the ability to prioritise and achieve within timelines.

Benefits to you:

• Become a leader within one of Australia's most-loved department stores.
• Career development and progression opportunities, local and national.
• Exciting Team Member discounts and exclusive offers.
• Access to volunteer, parental and lifestyle leave.
• Service Recognition, Inspirational People Awards, and more!

Our management teams work across fortnightly rotating rosters to meet key store trading hours, including extended/peak trade (e.g. Black Friday and Christmas-New Years).

Here, you're not only an employee. You're a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we're all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.

Wherever you are and wherever you're going, we'll meet you there and get you to your destination. With your enthusiasm and our support, we're fully committed to helping you thrive and flourish. The future lies in your hands.

Welcome Home!

Aust. Working Rights:

To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.

Equal Opp. Employer:

We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

Agency note:

Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.