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Customer Service Manager ZU-HC

Kuehne + Nagel AS

Slough

On-site

GBP 30,000 - 50,000

16 days ago

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An established industry player is seeking a Customer Service Manager to enhance customer experience and streamline operations. In this pivotal role, you will oversee a dedicated team of Logistics Specialists, ensuring adherence to best practices and ISO standards. Your expertise in the Aviation sector will be crucial in managing time-critical shipments and fostering strong client relationships. Join a forward-thinking company that values your commitment and offers a comprehensive rewards scheme, including a contributory pension plan and employee assistance programs to support your well-being. This is an exciting opportunity to make a significant impact in a dynamic environment.

Contributory pension plan

Route 2 Rewards scheme

Employee assistance programme

24/7 GP access

Legal and financial advice

Mental health counselling

Experience managing teams and ensuring high customer service standards.
Ability to work under pressure and meet tight deadlines.

Manage the Aviation team and ensure compliance with ISO procedures.
Develop training materials and maintain client relationships.

Supervisory experience

Ability to work in a fast-paced environment

Understanding of the Aviation industry

Communication skills

We are looking for a Customer Service Manager to strengthen our team!

Your Role

Your role will be to maintain and enhance customer services by ensuring procedures are followed and systems used correctly. You will be responsible to ensure best in class Customer Service through both dedicated Logistics Specialists and logistics specialist teams.

Your Responsibilities

Assisting in managing the Aviation team (Dedicated Logistics Specialists)
Review holiday & sickness cover, requesting management overtime approval where needed and staff appraisals
Implement any new systems.
Ensure ISO procedures are followed.
Assist with new staff onboarding / training.
Monitor problem jobs, ensure supervisor / lead maintain customer updates.
Develop and maintain training material for best Customer Service and ensure standards on all shifts
Develop and maintain relationships with clients as well as providing them with quotes for all services we offer.
Ensure compliance with company policies and procedures.
Work closely with Sales to ensure smooth customer onboarding.

Your Skills and Experiences

Supervisory experience ensuring ability to enact all tasks / responsibilities listed above.
Be able to work in a fast paced and demanding environment with the ability to work accurately and within strict timescales.
Understanding of the Aviation industry and delivering Time Critical shipments using all available services.
Demonstrate ability to communicate information and develop individuals to improve their knowledge and skill set.

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

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