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Customer Service Manager - Rebel Southland
Buscojobs
Greater London
On-site
GBP 25,000 - 45,000
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Job summary
An established industry player is seeking a dynamic Customer Service Manager to lead their passionate team. This role involves setting goals, coaching team members, and ensuring exceptional customer service standards are met. With a focus on visual merchandising, you will help maintain an engaging store environment. The position offers a competitive salary, great bonus potential, and a work-life balance with set rosters. Join this vibrant team and take the next step in your management career, contributing to a leading sporting brand's success.
Benefits
Salary + Super + bonus potential
Work-life balance with set roster
Generous Parental Leave Policy
Corporate rates on travel and accommodation
Health and fitness benefits
Financial services and insurances
Long-term career opportunities
Qualifications
- Experienced people leader with a focus on customer service excellence.
- Strong understanding of visual merchandising in fashion/apparel.
Responsibilities
- Guide team members to achieve operational and service standards.
- Resolve customer complaints and ensure safety protocols are followed.
Skills
Leadership
Customer Service
Visual Merchandising
Complaint Resolution
Safety Awareness
Job description
Pay : Competitive
Employment type : Full-Time
Req# : XFPHY
Customer Service Manager rebel Sport is calling! We are a passionate team looking for a strong leader to work with the management team to continue to drive our success. Our Assistant Store Managers are known internally as Customer Service Managers. They are leaders in guiding team members to attain excellence in customer service and sales. They have impeccable attention to detail and are motivated to ensure operational and service standards are consistently achieved.
- You are an experienced people leader who is confident setting goals and targets with your team and managing their success on a regular basis.
- You have a strong understanding of visual merchandising of fashion/apparel and can work with the team to ensure the store is always well presented, tidy, and engaging for customers.
- You model exceptional customer service and can coach a team to deliver the same.
- You have the ability to resolve complaints and queries in a professional manner.
- You are focused on zero harm and understand the safety of our customers and team is top priority.
- You are looking to take the next step in your management career with an opportunity in one of our biggest traders.
- Salary + Super + great bonus potential.
- Work-life balance on a set roster with two consecutive days off a week (Sunday to Thursday or Tuesday to Saturday roster).
- Generous Parental Leave Policy, supporting both primary and secondary careers.
- Great benefits via the “Perks Program” - corporate rates on travel, accommodation, health and fitness, financial services, insurances, and entertainment.
- Long-term career opportunities across Super Retail Group.
Apply today to join Australia's biggest sporting team! Closing date subject to change.
Rebel Limited is an Australian sport equipment and related apparel chain.
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