Customer Service Manager/Customer Service Assistant Manager

Attractive salary package and incentives

Dynamic growing company

Potential for promotion

Drake Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company.

The successful applicant will be given the opportunity to treat the department as if it were their own business. They will be given the flexibility to tailor the store's service and product offerings to meet the specific needs of the customers within the local area.

Working as a part of an enthusiastic team in a highly competitive supermarket environment, applicants will be expected to demonstrate:

1. Significant front end and POS knowledge
2. Unparalleled commitment to customer service
3. Experience in leading and managing team members
4. Accurate staff rostering
5. Passion and enthusiasm, with a very "hands-on" approach
6. Ability to liaise with both team members and management
7. Ordering and cost control expertise
8. Strong leadership and delegation skills
9. Ability to coach, train and performance manage team members
10. Commitment to work health and safety standards

To succeed within our organisation, applicants must be able to:

1. Display a passion for customer service
2. Express a positive "can do" attitude
3. Lead by example
4. Motivate a team
5. Communicate effectively with management, team members, customers and external stakeholders