Customer Service Manager

Customer Service Manager Cheshire
Permanent & Full Time
Based on site with 1 day working from home.
Free on-site parking included.

£30,000 - £35,000 plus competitive benefits package, including 25 days annual leave (plus bank holidays).

Medlock Partners have exclusively partnered with a Cheshire based Fashion brand to oversee the customer operations and management of the customer service team. This fantastic customer service manager opportunity will allow you to develop strategies to enhance customer satisfaction and support business growth.

Key Responsibilities:

1. Manage the Customer Service function, ensuring that professional advice and support is provided to all customers.
2. Lead the team to deliver exceptional customer experiences.
3. Oversee ongoing training and development through 1-2-1’s and performance reviews.
4. Build longstanding relationships across the business and identify areas for improvement.
5. Review and continuously improve customer service approach and processes.
6. Effective reporting on customer service contacts for evaluating performance.

Key Requirements:

1. Previous customer service management experience.
2. Ability to build and develop internal and external relationships.
3. Strong customer experience within the fashion industry.
4. Strong organisational skills and attention to detail, ensuring that all customer requirements are managed effectively.
5. Excellent problem-solving skills with a proactive and customer-focused approach.
6. Experience with wholesale and B2C channels.

If you are interested in this Customer Service Manager position and you feel that your experience matches the criteria, please apply now for immediate consideration or for more information please contact Andrew Santamaria.

Medlock Partners are a professional services recruitment specialist operating across the North West of England. We are proud to be an equal opportunities employer and encourage applications from candidates of all backgrounds and circumstances, including minorities and those with disabilities. Please note our advertisements use years' experience and salary levels purely as a guide. We are happy to consider applications from all candidates who are able to demonstrate the skills necessary to fulfil the role. If you do not hear from us within 48 hours please assume that your application has been unsuccessful on this occasion.