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Customer Service Manager

Elevation Recruitment Group

Rotherham

On-site

GBP 35,000 - 45,000

9 days ago

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An established industry player is seeking a Customer Service Manager to enhance customer experience and drive growth. In this pivotal role, you will manage a team, serving as the primary contact for customers and ensuring smooth operations from project initiation to delivery. Your leadership will foster collaboration between sales and production, while also monitoring performance through KPIs. This is a fantastic opportunity to make a significant impact in a dynamic manufacturing environment, where your expertise in customer relations and project management will be valued. Join a forward-thinking company that prioritizes employee development and customer satisfaction.

Flexi-time

Excellent Benefits

Proven experience in line management and supervisory roles.
Strong background in customer service within a manufacturing environment.

Enhance customer experience and manage projects from quotation to delivery.
Lead and develop a customer service team, ensuring compliance with export regulations.

Customer Relationship Management

Project Management

Line Management

Problem Solving

Export Process Knowledge

Job Description

Elevation Recruitment Group - Business Support Division are excited to be recruiting for a Global Manufacturer in Rotherham to join them on a permanent basis.

Up to £45,000
Permanent- Full time- Office Based
Flexi-time
Excellent Benefits

As a Customer Service Manager you will be the point of contact between customers and the sales & production teams. You will line manage the customer service team of 4 who process orders, create quotations and estimations, manage lead times and process export paperwork. As a Customer Service Manager it will be your responsibility to build strong relationships with the internal teams to ensure a smooth customer journey, acting as a key link between internal customer purchasing and the manufacturing site to support demand and capacity planning.

Customer Service Manager duties:

Enhance customer experience, foster engagement, and drive organic growth.
Serve as the primary point of contact for customers, managing projects from quotation to delivery.
Take ownership of customer issues, ensuring prompt resolution.
Lead project management for key sales orders with strategic customers, including organising and chairing regular progress meetings.
Collaborate with the planning department to monitor production progress.
Provide commercial support to customers, distributors, and agents for new applications or improvement requests.
Establish and track KPIs to measure and enhance performance, focusing on response times, customer complaints, and on-time delivery (OTD).
Ensure compliance with export and trade regulations by managing license requests for controlled parts.

To be successful in this role you will be able to demonstrate your experience within line management/ supervisory & development, you will have experience working within a manufacturing environment. You will also have a good working knowledge of the export process.

If you have the right skills apply now!

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