Customer Service Manager

Customer Service Manager

Nuneaton

£27,753 per annum

Full Time

Friday-Sunday shifts you can work from home after training!

Are you looking for a role that is PERMANENT from day one?

Want to work for a modern rapidly growing company that looks after their staff?

Then this is the role for you! We are currently recruiting for a modern company based in Nuneaton that is looking for a Customer Service Manager to join their growing Customer Service Team. This role is full time, permanent from day one working 09:00 - 17:00 or 9:30-17:30 with one Saturday and Sunday in four on a rotational basis.

So what would I be doing?

• Using CRM systems
• Provide guidance and help with problem solving challenging customer queries
• Hold weekly training sessions
• Help support HR team
• Delivering outstanding customer service
• Be the final point of contact for any customer service complications
• Identify opportunities to improve customer service
• Training and developing a team

And what do I get?

• Permanent from day one
• 25 days holiday increasing by 1 day for every year of service (max 28)
• Cycle to work scheme
• Staff discount 45%
• Friends and Family discount
• Half a day Christmas Shopping
• Death in Service
• Friday-Sunday shifts working from home

But what do I need?

• At least 12 months experience in Customer Service Management
• Experience using CRM
• Proven track record building and managing high performance teams

If this sounds like the role for you then APPLY NOW!