Customer Service Manager

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, committed to creating meaningful experiences for both residents and employees. As a Customer Service Manager, you will play a vital role in supporting the General Manager and coordinating admissions and discharges, ensuring a professional and caring experience for all visitors and residents.

Main duties of the job

As the Customer Service Manager, your focus will be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator. Other responsibilities include greeting people politely, managing the show rounds process, undertaking competitor analysis, and supporting the implementation of the local marketing strategy.

Job responsibilities

Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. When you join us, you'll be making a positive impact on residents' lives every day; your compassion and dedication truly make a difference. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you'll experience a culture that values respect, compassion, and a shared commitment to exceptional care. We're now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Customer Service Manager. If this sounds like the place for you, we'd love to hear from you!

ABOUT THE ROLE

Your focus as Customer Service Manager will be to support the General Manager by taking the lead on the sales process and coordinating all admissions and discharges with the Home Administrator.

Other responsibilities will include:

1. Greeting people politely and professionally whether in person or by telephone.
2. Ensuring Front of House team answers the phone in line with company policy.
3. Managing the process of show rounds and training staff to manage to the expected standard.
4. Undertaking competitor analysis to ensure accurate data within the local market.
5. Supporting the Home Manager to implement local marketing strategy.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

Our ideal candidate must:

1. Have experience in a previous administration role; sales experience is preferred.
2. Possess effective interpersonal skills and a professional telephone manner.
3. Be confident in leading, training, and supporting a small team of Customer Service Advisors.
4. Have strong customer relation skills.
5. Be able to prioritise and manage own workload.

Please note this role will require:

1. ADBS Disclosure check, the cost of which will be met by Avery Healthcare.
2. Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.