CUSTOMER SERVICE MANAGER

CUSTOMER SERVICE MANAGER

We are recruiting an experienced Customer Service Manager to a small family owned business based in Hull (HU4). This is a Permanent Position, offering a salary of £27,500 plus a discretionary Christmas Bonus.

Shift pattern / Working hours

Monday to Friday 8am-4pm

Start date / Duration

The Customer Service Manager role is a Permanent position that will commence from the beginning of April, however, should you have a notice period with your current employer, we will work around this.

Job description

As a Customer Service Manager you will be responsible for ensuring customers are kept satisfied at all times along with supporting with sales and administration tasks for a well known bottled and plumbed water cooler distributor. Your duties will include:

1. Having weekly contact with the existing customer base to check required deliveries
2. Conducting telesales and creating quotations for potential new customers
3. Dealing with enquiries from existing customers and updating details where necessary
4. Inputting customer orders onto a bespoke software
5. Ensuring the customer is satisfied with the service at all times
6. Organising efficient routes for 3-4 drivers per day from the orders that have been generated
7. Uploading the deliveries completed by the drivers the day before
8. Recording the total number of bottles swapped, sanitised and cups delivered by each driver
9. Print and check the vehicle trackers for each driver
10. Ordering cooler replacements or new machines when needed
11. Liaising with other colleagues and drivers to ensure each day runs smoothly.

The successful candidate:

To be considered for the position of Customer Service Manager you must:

1. Have experience working in a similar role previously
2. Be competent on Microsoft Mail, Excel and Word
3. Have excellent customer service skills
4. Be able to prioritise tasks and manage own workload efficiently

What's in it for you?

Salary - £27,500
24 days holiday + Bank Holidays
Day off on your Birthday
Christmas Bonus which is estimated at around £600
Christmas party
Bike to work scheme

Interested? APPLY NOW!

REF - S05

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group.