Customer Service Manager

High Aims Training Ltd; Ilford; On-site; GBP 39,000 - 40,000

Job description

Responsibilities:

1. Responsible for overseeing day-to-day customer needs.
2. Serving as the primary point of contact for any issues that may arise, escalating as necessary.
3. Uphold high standards of service across all operations, promptly addressing any customer feedback.
4. Ensure all visitor preparations are completed and conduct daily inspections of visitor areas.
5. Report any maintenance or health and safety concerns promptly.
6. Demonstrate experience in effectively leading and managing teams in customer-facing roles.
7. Possess strong customer service skills and experience in customer-facing roles.
8. Develop customer loyalty programs to drive revenue and enhance client retention.

Skills:

1. Demonstrated strong customer service skills in a customer-facing role.
2. Proven experience in leading and managing successful teams in a customer-facing environment.
3. Satisfactory levels of accuracy and attention to detail.
4. Confident and articulate communicator with a strong focus on customer care.
5. Skilled in building positive working relationships with both internal and external teams.
6. Adaptable to changing environments and able to thrive in dynamic settings.
7. Proficient in Microsoft Office and various file management.

Minimum Requirements:

1. Minimum Bachelor's Degree is essential in any field.
2. Experience of 2-3 years in the same field is required.

Experience: Required
Employment: Full-time
Schedule: Monday - Friday
Salary: £39,800 – £39,900 yearly

About High Aims Training Ltd:
With years of experience in compliance training, we have grown tremendously over the years in the education sector, offering Compliance Courses - Health & Safety - Construction etc.