Customer Service Manager

A fantastic new job opportunity has arisen for a motivated Hospitality Manager to work in an exceptional nursing home based in the Norfolk area. You will be working for one of UK's leading healthcare providers.

This service provides exceptional, specialised care for those in need of residential, nursing and dementia care and offers a peaceful and comfortable haven for all residents.

To be considered for this position you must have experience of Hospitality Management.

Key Responsibilities:

1. Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery.
2. Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service.
3. Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded.
4. Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner.
5. Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness.
6. Maintain and manage best first impression experience.
7. Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility.

Preferred Skills and Experience:

1. Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service.
2. Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders.
3. Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive.
4. Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements.
5. Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness.
6. Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control.
7. Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service.

The successful Hospitality Manager will receive an excellent salary of GBP35,000 per annum. This exciting position is a permanent full time role working 40 hours a week from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:

1. Refer-a-friend.
2. Reward Gateway - discounts, wellbeing, employee assistance & much more.
3. Comprehensive induction and paid training programme with career prospects.
4. Excellent working environment.
5. Cost of DBS.
6. We are a Living Wage Employer.

Reference ID: 6654. For this fantastic job role, please call on # 638 # or send your CV.