Customer Service Manager

Job Title: Customer Service Manager
Location: Bordon, Hampshire
Employment Type: Full time
Salary: circa £45,000 per annum

About the company:
Our client pride themselves on fostering a collaborative and supportive team culture. They believe that their people are their greatest asset, and are committed to creating an environment where everyone thrives. As they continue to grow, they are looking for a passionate and experienced Customer Service Manager to join their team and lead the charge in delivering exceptional service to valued customers.

The Role:
As the Customer Service Manager, you will be responsible for overseeing the day-to-day operations of the customer service team, ensuring a seamless customer experience. You will champion a customer-first mentality, where delivering exceptional service is as important as maintaining well-defined processes. Strong IT skills, particularly with SAP systems, are essential for this role, as you will optimise workflows and ensure accuracy in handling customer information and requests.

Key Responsibilities:

1. Lead, motivate, and mentor the customer service team to foster a collaborative and high-performing culture.
2. Develop and implement efficient customer service processes to ensure consistent, high-quality support.
3. Act as the key point of contact for escalated customer issues, resolving them promptly and professionally.
4. Ensure team members are trained and proficient in the use of SAP systems and other relevant tools.
5. Analyse customer service metrics and implement strategies to improve performance and customer satisfaction.
6. Collaborate with internal departments to ensure customer needs are met effectively and efficiently.
7. Continuously identify opportunities to improve processes and systems to enhance the customer journey.
8. Stay up-to-date with industry trends and best practices to drive innovation within the team.

About You:
We are looking for a dynamic and proactive leader who is passionate about creating exceptional customer experiences and building strong team dynamics.

Skills and Experience Required:

1. Proven experience in a Customer Service Manager or similar leadership role.
2. Strong understanding of SAP systems and excellent IT skills.
3. Demonstrated ability to create and maintain efficient processes and workflows.
4. Exceptional leadership and team-building skills, with a focus on cultivating a positive team culture.
5. Excellent communication and interpersonal skills, with the ability to inspire and influence others.
6. A customer-first mentality, with a commitment to going above and beyond to meet customer needs.
7. Strong problem-solving and decision-making skills, with a keen eye for detail.
8. Experience analysing data and creating actionable insights to improve performance.

Why Join Us?
A supportive and collaborative team culture.
Opportunities for professional growth and development.
The chance to make a real impact in a growing and dynamic organisation.
Competitive salary and benefits package.

How to Apply:
If you are passionate about delivering exceptional customer experiences, thrive in a team-focused environment, and have a knack for optimising processes, we would love to hear from you!