Customer Service Manager

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Are you currently a Department Manager, Supervisor, Team Leader or Assistant Manager looking for your next step? Would you like to join a rapidly expanding business with amazing career development opportunities? Do you have a passion for leading your team and delivering fantastic customer service?

Well, look no further...

We are currently recruiting for a Customer Service Manager to join our store team in Ashford, Kent!

This is a full time role and being flexible with your working pattern will be essential.

About the Role

As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers.

You will also:

1. Drive your team to deliver personable, polite and prompt service in the checkout area
2. Act as a role model, displaying exceptional service to our customers
3. Be highly visible and approachable to customers and your colleagues
4. Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
5. Ensure compliance of company stock control procedures within the appropriate timelines
6. Ensure company property, cash and stock are secure at all times
7. Play a vital part in continuing to make our stores a fun place to work!

About You

Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!

It is essential that applicants have the following:

1. Experience of managing a small to medium sized team, in a fast-paced retail environment
2. Strong numerical and problem solving skills
3. A flexible approach and a 'can do' attitude
4. The ability to think on your feet

What We Offer:

1. Job stability and a clear path for your career progression and internal development
2. Amazing on the job training
3. 10% store discount across all B&M & Heron Foods stores, with regular double discount events for you to enjoy!
4. Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more
5. Wellbeing support & guidance through our Employee Assistance Programme
6. A stable & permanent 40 hour contract

Ready to join the B&M journey and excel your career? Our roles don't tend to be around for long, so apply now to avoid disappointment!

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.