Customer Service Lead (Cook Store)

Job Title: Customer Service Lead (Cook Store)

Victoria Women In Need Community Cooperative (WIN) is a non-profit community service cooperative that provides programs to support women, trans, non-binary, and Two-Spirit people along their journey between crisis, self-sufficiency, and wellness. We run 5 resale shop locations as well as an online shop to be able to support us in funding our programs and operations.

If you love working in retail in a community-based, non-profit shop, are someone who wants to make a positive difference in your community, is committed to the environment and reducing waste, is proactive, and wants to grow and develop with the organization – then this is the job for you. The successful candidate will become part of a diverse team of dedicated people who work hard, are committed to a shared set of core values, and also enjoy their work.

Type of Position: Full-time (30 hours week): Tuesday-Saturday

Wage range: $17.50-$18.50/hour (with paid breaks)

This is a hands-on position that is responsible for:

• Providing excellent customer service; greeting customers, making recommendations, and helping customers to locate the right merchandise.
• Building relationships and creating a positive retail environment.
• Acting as team support and lead relating to customer service and ensuring daily tasks are completed.
• Providing a reassuring presence and being able to calmly and safely de-escalate challenging customer service situations.
• Being part of ensuring that all health and safety procedures are being followed.
• Contributing to a supportive and inclusive team and work environment.
• Being part of ensuring that the store meets performance goals.
• Contributing to building and maintaining a positive and cooperative team working environment.
• Assisting in duties in all areas of the store including cash, merchandising, rotating stock, putting stock back on the sales floor, and maintaining a clean and orderly store.
• Ensuring all WIN policies and procedures are carried out effectively.
• Maintaining high store standards and expectations.
• Keyholder responsibilities including opening/closing the store and managing the alarm system.

Skills and Experience required:

• Must have a minimum of 2 years of direct customer service experience.
• Experience supporting a retail team with customer service-related issues.
• Resourceful, positive attitude, and an excellent communicator.
• Excellent customer service skills, able to answer questions in a friendly and positive manner.
• Leadership abilities, and ability to remain calm in a busy store environment.
• Well organized with good attention to detail.
• Knows about and values the work that WIN does in the community – must have an understanding of what WIN is all about.
• Ability to communicate respectfully, both verbally and written.
• Able to build empowering relationships with customers, donors, and Program Participants that reflect WIN’s values and vision.
• Able to work autonomously, and use judgment, initiative, and critical thinking skills in problem-solving and communication on a case-by-case basis.
• Accurate and dependable in working with cash/point of sale system.
• Able to work independently and as part of a team.

WIN actively encourages applications from members of groups with historical and/or current barriers to equity, including, but not limited to, persons who identify as women, members of groups that commonly experience discrimination due to race, ancestry, color, religion, and/or spiritual beliefs or place of origin, Indigenous peoples, persons with visible and invisible disabilities, LGBQ+ persons, Trans and gender variant persons and others with the skills and abilities and knowledge to engage productively with diverse communities.

Please submit your cover letter and resume by applying through Indeed or email employment@womeninneed.ca.

Only candidates chosen for interviews will be contacted.

Job Type: Full-time

Pay: $17.50-$18.50 per hour

Expected hours: 30 per week

Benefits:

• Dental care
• Extended health care
• Store discount
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift

Application question(s):

• Are you currently or have you previously been employed with Victoria Women in Need Community Cooperative (WIN)?

Education:

• Secondary School (preferred)

Experience:

• Retail or clothing/thrift store: 2 years (preferred)

Work Location: In person

Application deadline: 2025-01-03