Customer Service Lead

• Customer Service Lead
• Supply Chain & Manufacturing

About Our Client

Page Group are delighted to be working in partnership with a global organisation within a manufacturing & supply chain focused sector, who are now looking to appoint a new Customer Service Lead based at their South Yorkshire offices.

This role will form part of the site's SLT and work cross-functionally with leaders of varying functions.

Job Description

• Director oversight and management of the Customer Service Co-ordinators population along with 2 supervisors.
• Own all Customer Service activities including order processing, dispute resolution, aftercare, arrangement of transport, and all customer communications.
• Ensure customer orders are managed in line with pre-agreed SLA's, ensuring proactive communication takes place should this not be the case.
• Review operating processes and procedures across the customer journey and customer supply chain to ensure they are effective and robust, making positive changes where required.
• Work closely with production and supply chain to ensure product availability meets demand, understand lead times in relation to order management, and proactively address any potential upcoming issues.
• Support both domestic and export customers via phone, email, and portal.
• Manage export operations, ensuring the team adheres to strict compliance and regulatory requirements.
• Identify, implement, and drive the Customer Service Strategy in accordance with key business objectives and ambitions.
• Create and support a culture of customer satisfaction, making sure all areas of the business understand how they can impact the customer.

The Successful Applicant

• Experience as a Customer Service Manager / Head of Customer Service in a Manufacturing / Supply Chain / Product driven environment.
• Strong communicator and people leader.
• Proven record of leading teams against strict SLA's.
• Management of UK & International Customers (desirable).
• Experience working with EDI systems.

What's on Offer

The Customer Service Lead role is a fantastic opportunity to join a global industry leader at their Sheffield based site.

The position offers a base salary of £55,000 - £65,000 depending on experience, along with a package (bonus & benefits - will be disclosed further).

Due to the nature of the business, the role will be predominantly on site.