Customer Service Incident Coordinator (Greek Speaking)-2

We're looking for a Customer Service Incident Coordinator to join our growing team.

Day to Day You'll Be:

1. Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft.
2. Examine and review information to discover the severity of the fraud, breach and/or identity theft.
3. Exercising independent judgment in setting priorities to ensure that deadlines and due dates are met.
4. Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft.
5. Manage customer and client expectations.
6. Act as point of contact for customer, client, and internal experts.
7. Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims.
8. Prepare letters, initiate telephone communications, and act as a liaison to creditor, law enforcement, and government agencies.
9. Communicate clearly to customers the services and support offered.
10. Consult with potential and existing clients on breach incidents to identify if remediation is necessary and the requirements of the remediation.
11. Escalate and refer any incidents that require assistance from other internal departments, coordinating discussions, meetings, and updates.

Essential Skills & Experience:

1. Fluent in Greek and English (Must be fluent in both).
2. Experience in customer service.

Desirable Skills & Experience:

1. If applicable, language translation for correspondence, reports, training documents, and other internal documents as necessary.