Customer Service Executive - Sevenoaks

Job Title: Customer Service Executive

Location: Rural Sevenoaks. Driver ideal due to location.

Salary: £25,000 per annum + 24 days holiday + BH, Free Parking, Pension, Supportive and friendly team.

Hours: 9-5.30pm Monday - Friday. Office based

Reporting to: Customer Service Manager

Are you a passionate and customer-focused individual? Do you thrive in a fast-paced and dynamic environment? Our client, a leading organisation in the customer service industry, is looking for a Customer Service Executive to join their team in providing outstanding customer support.

As a Customer Service Executive, you will play a vital role in ensuring that all customers and staff receive exceptional service. You will be responsible for comprehensive administrative support, ensuring efficient operations and maintaining strong rapport with key accounts.

Key Duties and Responsibilities:

• Provide proactive reports to staff and management, keeping them informed of important information.
• Understand and appreciate individual requirements of key accounts, building and maintaining excellent relationships.
• Accurately input data into systems and spreadsheets to ensure accurate record-keeping.
• Ensure timely delivery of orders by proactively monitoring courier services and utilising available resources.
• Use your knowledge of national and international couriers to achieve the best price for each delivery.
• Resolve customer and staff delivery queries quickly and efficiently.
• Log discrepancies, complaints, and feedback in accordance with company procedures.
• Collaborate with other departments, such as warehouse, accounts, and sales, to support their tasks effectively.
• Place orders in the internal system and communicate any special delivery requests.
• Maintain records.
• Provide assistance with adhoc projects and greet visitors to the office.
• Prioritise and organise work to meet deadlines.
• Embrace the company's vision and strategic measures, promoting its services with enthusiasm.

Our client values individuals who are highly organised, proactive, and possess excellent communication skills. If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, this is the perfect opportunity for you.

Requirements:

• Previous experience in a customer service/account manager customer-based role is highly desirable.
• Strong attention to detail and accuracy in data entry.
• Excellent communication skills, both written and verbal.
• Ability to prioritise and meet deadlines in a fast-paced environment.
• Proficiency in using MS Office applications and other relevant software.
• Ability to work independently and collaboratively within a team.
• Positive attitude, enthusiasm, and a desire to learn and grow.

Join our client's team and be part of a company that prides itself on providing outstanding customer service. Apply online now and take the next step in your career journey!