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Customer Service Executive - German Speaking
The Retail Partnership Ltd
London
On-site
GBP 25,000 - 35,000
Full time
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Job summary
An established industry player seeks a friendly and detail-oriented Customer Service Executive fluent in German. In this dynamic role, you'll ensure smooth B2B operations by managing customer orders, communicating with the warehouse, and keeping customers informed about their shipments. Your problem-solving skills and attention to detail will be crucial in enhancing customer satisfaction and operational efficiency. This position offers a chance to work collaboratively across various teams, making a significant impact on the customer experience. If you thrive in a fast-paced environment and enjoy helping others, this opportunity could be the perfect fit for you.
Qualifications
- Excellent attention to detail and problem-solving abilities are essential.
- Experience in a customer service or retail environment is preferred.
Responsibilities
- Accurately enter customer orders and support order allocation.
- Communicate effectively with the warehouse for timely order processing.
- Proactively inform customers about order and delivery status.
Skills
Education
Job description
We're looking for a friendly, detail-oriented GERMAN SPEAKING Customer Service Executive to join the Reebok team!
In this role, you'll help keep our B2B customer service operations running smoothly-handling order entry, managing product allocation, and staying in touch with our warehouse team to make sure everything's on track.
You'll also keep an eye on shipments and proactively reach out to customers to make sure they're happy and in the loop. If you're someone who enjoys helping others and keeping things organised, this could be a great fit!
This role is available in several departments including E-Commerce, and FOB & Distributors and Customer Service.
Main Responsibilities Will Include:
Accurately enter customer orders into the system
Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation
Ensure that customer needs are met in a timely and efficient manner
Track order allocations, monitor upcoming shipments, and provide timely updates to customers and internal teams regarding delivery schedules and potential delays
Proactively inform customers of any changes to their order or delivery status
Work closely with other teams such as Sales, Logistics, and Operations to resolve customer issues, address any product-related concerns, and ensure the smooth processing of orders from start to finish
Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delays
Provide feedback on any recurring issues and help propose solutions to improve the customer experience
Person Specifications:
Excellent attention to detail
Problem-solving abilities
Experience within a customer service or retail environment
A focus on continuous improvement and operational efficiency is key
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