Customer Service Executive – £30k

Job Title – Customer Service Executive

Department/Sector – Travel

Job Location – London

Salary and benefit – £30k

Our client is one of the UK’s leading travel companies who have been selling worldwide holidays for 35 years and have achieved the status of a top 100 company for 10 years.

They are recruiting a bubbly outgoing customer service executive that will be joining the Car Hire and Customer Care department.

In the role you will be dealing with customer service queries either by telephone, letter or email.
You must have excellent communication skills both verbal and written.

Good listening and organisational skills is essential in the role.

They will need you to remain calm in diverse circumstances and respond in a understanding and professional manner.

Key Responsibilities:

• Liaising with sales staff, suppliers and customers regarding complaint issues
• Problem solving, striving to resolve issues at first point of contact
• Responding to complaints by letter or by telephone following ABTA guidelines
• Maintaining a full understanding of company processes and contractual obligations

Key Skills:

• Minimum 2 years customer care experience preferably within the travel sector
• Good command of verbal and written English
• Problem solving and organisational skills
• Strong communication and listening skills
• Attention to detail and accuracy
• Adaptability
• Initiative