Customer Service Executive – Events & Stag & Hen Weekends

Recruitment Avenue; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job description

The Customer Service Executive will be the first point of call after a customer books. They organise package events mainly for Stag & Hen weekends that include fun and adrenaline-based activities as the primary focus across the UK and Europe.

The company is a high energy, dynamic and fast-growing events agency located in London and is one of the biggest providers of Stag, Hen, and Activity weekends in the UK.

They book go-karting, quad biking, clay pigeon shooting, cocktail making, pole dancing, and pampering spa days. The packages also include hotel accommodation, nightclub entrances, restaurant bookings, and airport transfers.

Responsibilities:

• Book hotels and activity centres and perform other general booking administration.
• Ensure the full balance is received on time and see that everything runs like clockwork up until and after the event.
• Communicate all aspects of the booking directly with the Lead Organiser.
• Utilise a variety of communication channels from email, phone, internal messaging, and booking systems.

Candidate Requirements:

• Excellent confident communication skills.
• Provide excellent customer service and a winning telephone manner.
• Naturally inclined to please and delight customers.
• A strong grasp of English language writing skills.
• A strong aptitude for numbers and calculating booking balances.
• Excellent organisation and multi-tasking skills.
• A strong ability to resolve all booking issues.
• Outgoing personality; enjoys socialising and experiencing nightlife.
• A strong work ethic and good time management.
• Be passionate about organising events and understand the importance of Hen and Stag weekends.

Employee Benefits:

• Base salary + incentives for achieving customer satisfaction targets.
• 20 days holidays + Bank Holidays.
• Pension arrangements.
• Monthly reward celebrations for delighting customers.
• Incentive vouchers for over performing and internal competitions.
• Travel around the UK and Europe to test and experience the events and activities we sell.