Customer Service Executive

CUSTOMER SERVICE EXECUTIVE REQUIRED. TEMPORARY - PERMANENT OR TEMPORARY TO MARCH 2025. IMMEDIATE INTERVIEWS AND STARTS AVAILABLE.

We here at Siamo Recruitment are excited to share an opportunity for you to join a thriving firm as a Customer Service Executive. Joining a thriving and high performing customer service team who are highly regarded global business in their Fairford based office.

We're looking for someone who is enthusiastic to support customers and thrives within a performing environment. With a lively atmosphere and a high team morale, our client is going through exciting growth and due to the regular Winter peak is looking to offer opportunities to driven and confident communicators.

This is an excellent opportunity to build your Customer Service and office exposure dealing with B2C and B2B queries and managing the client / customer process. Along with this, the company has an altogether we work towards a goal we achieve mindset which will mean during peak periods the Customer Service Team helps out in the Warehouse to pack orders.

What's on offer as a Customer Service Executive:

1. 23 Days of annual leave + bank holidays
2. Annual profit share
3. Great company pension scheme
4. 1 day of charity leave per year
5. Free onsite parking
6. Casual dress

Key responsibilities as a Customer Service Executive:

1. Handle inbound and outbound calls from customers and suppliers, providing timely and effective assistance.
2. Log customer interactions and activity accurately within the company's CRM system.
3. Resolve customer queries and issues, ensuring satisfaction and maintaining high service standards.
4. Engage in frequent email communication with customers, suppliers, and internal teams, ensuring clear and professional correspondence.
5. Collaborate with colleagues to ensure seamless service delivery and to address any ongoing concerns or challenges.
6. Stay informed of company policies, product offerings, and service updates to provide accurate information to customers.

Ideal Candidate Profile as a Customer Service Executive:

1. Prior experience in customer service or a related field is essential.
2. FULL UK DRIVING LICENSE.
3. Excellent verbal and written communication skills, with a professional and courteous demeanor.
4. Proficiency in using CRM/ERP systems and Microsoft Office, particularly Outlook.
5. Strong problem-solving skills, with the ability to manage and resolve queries effectively.
6. A positive and proactive attitude, with a commitment to delivering high-quality customer service.
7. Ability to work well within a team while managing individual responsibilities efficiently.

Hours: Monday - Friday 09:00AM - 06:00PM

COMMUTABLE FROM: Swindon, Cirencester, South Cerney, Cricklade, Highworth & Lechlade

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