Customer Service Executive

JR United Kingdom; Watford; Hybrid; GBP 22,000 - 30,000; Full time

Job description

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Customer Service Executive, Watford, Hertfordshire

Client:

Location:

Watford, Hertfordshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

We are looking for an Account Executive to join our fast-paced Change of Ownership team, where you will be responsible for investigating and confirming Change of Occupancies on both gas and power customer accounts.

In this role, you will be handling customer contacts across different platforms such as email, inbound calls, and outbound calls, so strong communication skills will be needed to ensure we are delivering excellent customer service at all times. We are also looking for someone with a high level of attention to detail and decision-making skills as you will be involved in receiving and accepting/rejecting all documents from customers, including tenancy forms and leases.

If you are someone with proven experience in a customer service environment and have excellent problem-solving skills, we would love to hear from you.

What can we offer?

This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes:

• Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one!
• Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
• Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from – supporting our commitment to the energy transition.
• Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.

On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!

Working Pattern

In this role, you will be able to work on a hybrid pattern, with Tues-Thurs in the office and Monday and Friday at home. Our standard office hours are 08:30 – 17:00, Monday to Friday.

Working with us at Corona Energy

At Corona Energy, we are driven by our company culture which is focused around our core values: Empowered, Forward Thinking, and Impactful – these are underpinned by our central value “Customer First”. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognizing our outstanding employee experience!

To support this experience, we also offer our team:

• Amazing office spaces, with complimentary breakfast, fruit, snacks, and drinks throughout the day.
• An annual focus on wellbeing with events and activities to support your health, wealth, and inner self!
• An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
• The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.

If you are looking for a career that is all about positive energy, we would welcome your application!

Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.