Customer Service Executive

Pfizer; Stone Cross; Hybrid; GBP 30,000 - 60,000

Job description

Use Your Power for Purpose

Our dedicated manufacturing logistics and supply team ensures that customers and patients receive the essential medicines they require precisely when they need them. By embracing challenges, envisioning new possibilities, and taking decisive action, you will contribute to delivering medicines to the world with greater speed and efficiency. Join us in our mission to make a tangible difference in patients' lives by overcoming obstacles and pushing the boundaries of what is achievable.

What You Will Achieve

• Engage in activities related to the distribution and order centers' receipt and fulfillment of customer orders, ensuring efficient processes and procedures.
• Coordinate the shipment of products to global markets and manage the order fulfillment process, including budget management and reporting.
• Contribute to moderately complex projects, manage your time effectively, and develop short-term work plans.
• Conduct annual customer satisfaction surveys, analyze results, and follow up with action plans to improve service.
• Analyze transactions for errors, re-process corrected transactions, and implement corrective actions to prevent future issues.
• Provide deduction resolution, assist with credit-held orders, and manage escalations for order issues and customer complaints.
• Support various initiatives and projects within Customer Service, including compliance efforts and providing analytical support to management and brands.
• Perform ongoing master data maintenance, manage purchase opportunities, ensure timely application of import/export licenses, and provide ad hoc reporting to upper management and Brand Teams.

Here Is What You Need (Minimum Requirements)

• High school diploma (or equivalent) with extensive experience or associate’s degree with strong experience or BA/BS with limited experience or MBA/MS with any years of relevant experience.
• Strong background in operating within a GMP/GDP environment.
• Previous experience in the Pharma industry.
• Proficiency in System Application and Products knowledge.
• Solid understanding of import and customs clearance activities.
• Excellent communication skills and a high level of English proficiency.
• Good command of MS Office, particularly Outlook and Excel.

Bonus Points If You Have (Preferred Requirements)

• Strong analytical and problem-solving skills.
• Ability to work effectively in a team environment.
• Excellent organizational and time management skills.
• Strong attention to detail.
• Ability to handle multiple tasks and prioritize effectively.
• Strong interpersonal skills and the ability to build relationships with stakeholders.
• Proactive and self-motivated with a commitment to continuous improvement.

Work Location Assignment: Hybrid

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

DisAbility Confident

We are proud to be a Disability Confident Employer and we encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments necessary to support your application and future career. Our mission is unleashing the power of our people, especially those with unique superpowers. Your journey with Pfizer starts here!