Customer Service Executive

Do you have energy and an enthusiastic professional approach to deliver a top-quality service and get results in an account management environment? Do you want to work in a role that you can truly make your own? If so, we want to hear from you!

Shift pattern / Working hours

Monday to Friday 8:30am-5pm

The Customer Service Executive role is a Permanent position that will commence with immediate effect; however, should you have a notice period with your current employer, we will work around this.

Responsibilities

As a Customer Service Executive, you will be responsible for the growth and success of existing business along with being tasked at growing and maximizing new business opportunities. Your duties will include:

1. Candidate attraction, management, and retention
2. Developing an excellent understanding of clients, their industry, culture, environment, and requirements to always provide the best possible service
3. Increasing the growth in our existing client base
4. Up-selling and cross-selling to promote our added services and maximize opportunities
5. Liaising with clients and candidates daily to fulfill staffing requirements and maximize work opportunities for candidates
6. Conducting thorough telephone interviews with candidates and booking them face-to-face interviews with our recruitment consultants
7. Carrying out Right To Work checks and ensuring all candidates are fully compliant
8. Assisting with payroll duties - collating staffing hours, managing holiday entitlements, inputting hours into Bullhorn Scheduler, and dealing with any payroll queries
9. Meeting and greeting candidates in our office
10. Carrying out routine in-house audits

The Successful Candidate:

To be considered for the position of Customer Service Executive, you must:

1. Have a full UK driving license and your own car, available for occasional business use
2. Have excellent organization skills and be able to work under pressure
3. Be able to prioritize tasks and manage your own workload efficiently
4. Have the ability to work to targets and deadlines
5. Be competent in Microsoft Mail, Excel, and Word
6. Sales experience would be advantageous

What's in it for you?

· 25 days holiday + Bank Holidays + Your Birthday off!!

· Holidays increase with years of service

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice.